You can add additional fields to the transaction by clicking the Add field in the Transaction fields under the Fields tab.
Once you click the Add field button a pop-up window will occur where you can set the field type and check the box if you want the field to be required. You can make the field to be mandatory optionally depending on the status of a transaction.
These fields will show up under Additional fields anytime a user creates a new transaction. If you set the field to be mandatory it will be marked red and the agent won't be able to proceed without filling this information.